Welcome to Flowers Bermondsey. These Terms & Conditions set out the legal framework governing your use of our online flower delivery services throughout Bermondsey and surrounding areas. By placing an order with us, you accept and agree to abide by these Terms & Conditions. Please read them carefully before purchasing.
These Terms & Conditions apply to all customers using our online flower delivery service within Bermondsey and its neighbouring locations. Whether ordering fresh bouquets, arrangements, or floral gifts, your use of our service is subject to these terms.
2.1 Product Selection: Browse our online catalogue and select your preferred floral products. Each product listing provides a description and price. All products are subject to availability, and minor variations may occur as flowers are seasonal and subject to supply.
2.2 Placing Your Order: Once you have selected your flowers or gifts, please proceed to the online checkout. You will be required to provide accurate information, including recipient’s delivery address, delivery date, your contact details, and any specific delivery instructions.
2.3 Order Confirmation: After submitting your order and payment, you will receive an order confirmation on-screen and, if provided, via text or online account. We recommend you keep this confirmation as proof of purchase.
2.4 Amendments: Any changes to your order should be requested as soon as possible after order placement. While we strive to accommodate changes, we cannot guarantee amendments will be possible if your order is already prepared or dispatched.
3.1 Pricing: All product prices are quoted in pounds sterling (£) and are inclusive of VAT where applicable. Delivery charges, if any, will be clearly stated at checkout before you confirm payment.
3.2 Payment Methods: Payment for online flower delivery must be made in full at the time of order. We accept a range of secure payment methods as displayed at checkout. Payments are processed immediately; orders will not be dispatched until payment is cleared.
3.3 Price Changes: Flowers Bermondsey reserves the right to update prices at any time. The price agreed upon at the point of order will be honoured for your purchase, except in the case of an obvious and unintentional pricing error.
4.1 Delivery Area: We deliver throughout Bermondsey and nearby localities as specified on our website. Deliveries outside these areas may not be accepted. It is your responsibility to ensure the delivery postcode is within our service range before placing your order.
4.2 Delivery Times: We strive to deliver on your selected date. While delivery times are generally specified as slots or day-only service, we cannot guarantee precise times due to varying conditions such as traffic and weather.
4.3 Delivery Instructions and Acceptance: Please provide accurate and complete delivery instructions. If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour or in a safe location, or a delivery attempt may be rescheduled as appropriate. We will do our utmost to ensure your flowers reach the intended recipient in pristine condition.
4.4 Failed Deliveries: Where it is impossible to complete delivery due to incorrect details, inaccessible buildings or absence of the recipient, we accept no liability for non-delivery. Responsibility lies with the customer to provide correct information and ensure the recipient is available.
All flowers, gifts and accessories are subject to availability. If certain items are unavailable, we reserve the right to substitute with a product of equal or greater value and similar style without prior notification, aiming to match the original selection as closely as possible.
6.1 Cancellation: Orders for online flower delivery in Bermondsey may be cancelled or amended without charge up to 24 hours before the scheduled delivery date. Cancellations must be requested within this timeframe to avoid incurring the full order charge.
6.2 Short-Notice Orders: For orders due for delivery within 24 hours, we regret that cancellations or amendments may not be possible once preparation has commenced. In such cases, full payment remains due.
6.3 Refund Policy: If you are dissatisfied with the flowers delivered, please notify us promptly on quality or service issues. Provided you contact us within 48 hours of delivery, we will consider refund or replacement requests on a case-by-case basis. Refunds will only be issued for genuine faults or non-delivery, and our decision is final.
6.4 How Refunds Are Issued: All refunds will be made via the original payment method and will be processed as quickly as possible but may take up to 7 working days to appear in your account.
7.1 Account Information: You are responsible for ensuring the accuracy of all information provided during the ordering process (including recipient details and delivery address). Incorrect or incomplete information may result in failed or delayed deliveries.
7.2 Use of Service: By using our flower delivery service, you agree not to use our website or services for any unlawful purpose or to cause harm or inconvenience to others.
8.1 Service Standard: Flowers Bermondsey endeavours to supply flowers and gifts of the highest quality and deliver excellent customer service for every online flower delivery in Bermondsey.
8.2 Limitation of Liability: While we take great care, we shall not be liable for:
Our maximum liability in respect of any order is limited to the price of the goods ordered.
All content on Flowers Bermondsey’s website — including images, product descriptions, and branding — remains our intellectual property. You may not copy, reproduce, or use any content without express written permission.
By ordering with Flowers Bermondsey, you consent to us storing and processing your personal data for the purpose of fulfilling your order and, where applicable, for marketing purposes as set out in our Privacy Policy. We comply fully with all GDPR and UK data protection regulations.
From time to time, Flowers Bermondsey may offer online promotions or discount codes. These offers are subject to specific terms and availability and may not be used in conjunction with other offers, except where stated.
We reserve the right to amend these Terms & Conditions at any time. Updated versions will be posted on our website. Continued use of our services after terms have changed constitutes acceptance of those revisions.
These Terms & Conditions and any contract formed between you and Flowers Bermondsey for online flower delivery in Bermondsey shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is deemed unenforceable or invalid, the remaining clauses will continue to apply in full force. These terms represent the entire agreement between you and Flowers Bermondsey in relation to the online flower delivery service in Bermondsey and nearby areas.
If you have any questions regarding these Terms & Conditions, the order process, or your rights as a customer, please contact our customer service team via the online enquiry form on our website or your online account portal.
These Terms & Conditions are applicable to all Flowers Bermondsey customers, including those in the wider local area, ensuring a clear and consistent service standard for every online flower delivery in Bermondsey and nearby regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 83 Bermondsey St, London, SE1 3XF.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bermondsey, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bermondsey.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
