Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee
At Flowers Bermondsey, we pride ourselves on delivering only the freshest flowers to homes and businesses across Bermondsey. Your satisfaction is our top priority, and we want every customer to enjoy beautiful, vibrant arrangements that exceed expectations. That’s why we offer a robust Fresh Flowers Guarantee on every bouquet we deliver locally.
Damaged-on-Arrival Policy
While we take every possible measure to ensure your flower arrangements arrive in perfect condition, we realise that the unexpected can happen. If you receive flowers that are visibly damaged on arrival, please notify us on the same day of delivery, providing clear details about the issue. We may request a photo to help us assess the situation promptly. Once the damage is confirmed, we will offer you a choice of a full refund or a replacement bouquet delivered at the earliest opportunity. Rest assured, your fresh flower peace of mind is what matters to us most in Bermondsey.
Freshness Window
We source our flowers every morning to ensure outstanding local freshness. Our Fresh Flowers Guarantee covers a minimum of five days of freshness from the date of delivery, provided that flowers are cared for according to the instructions supplied. Should your blooms fade prematurely within this timeframe, please contact us within five days of receiving your flowers. We will investigate your issue and, where appropriate, offer a replacement bouquet or a full refund, as per your preference.
Refunds & Replacement Options
Our aim is for every customer to feel delighted with their Flowers Bermondsey delivery. If you encounter any issues related to product freshness, condition, or content that fall within our guarantee, you may choose a full replacement bouquet or opt for a refund. Once an issue is reported and verified, refunds are issued via the original payment method within five working days. Replacement bouquets are hand-tied fresh and delivered to your Bermondsey address, prioritised as soon as possible to minimise any inconvenience.
How to Make a Complaint
If something isn’t right with your order or you wish to submit a complaint, we encourage you to contact us promptly with full details of your issue and any supporting information such as photos. Your message will be logged by our customer care team, who aim to respond within one working day. We are committed to investigating and resolving your complaint fairly and efficiently, keeping you updated at every step. Your feedback helps us continually improve as Bermondsey’s trusted local florist.
Trusted Local Florist – Our Promise
Flowers Bermondsey is dedicated to serving households and businesses across Bermondsey with integrity and reliability. Our Fresh Flowers Guarantee upholds our reputation as your go-to local florist. Thank you for choosing us; we are committed to making every experience with Flowers Bermondsey refreshing, stress-free, and truly blooming with local service you can trust.
